Shipping policy

We offer nationwide delivery across Ireland and Northern Ireland.

Delivery Costs

Collection from our Clondalkin or Portlaoise showroom is 100% free. For delivery, costs vary by product type - the exact total for your order is calculated automatically at checkout based on what's in your basket.

Cost varies by quantity - the exact total for your order is calculated automatically at checkout before you pay, based on what's in your basket.

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Damaged or Missing Goods

It is crucial to inspect your order immediately upon delivery. If visible damage is present at the time of delivery, please refuse the delivery with the courier if possible.

• Consumers (B2C): Under the Irish Consumer Rights Act, if a product arrives damaged or faulty, you have a short-term right to reject the goods and claim a full refund or replacement within 30 days of delivery. Please email sales@bpmsupplies.ie with photographic evidence of the damage so we can resolve the issue swiftly.
• Trade & Business Customers (B2B): Any transit damage, missing items, or delivery discrepancies must be reported with photographic evidence within 48 hours of receipt. Claims submitted by commercial accounts after this 48-hour window expires cannot be accepted.

Delivery Service & Timescales

• Dispatch & Timing: Standard orders are dispatched within 24-72 hours. Delivery times after dispatch are dependent on our independent couriers, but shipments usually take 2-5 working days from the date of dispatch. This is a guideline timeline; BPM Supplies is not liable for logistics delays external to our courier network.
• Delivery Window: Deliveries are carried out between 8:00 am and 6:00 pm.

Kerbside Delivery

All deliveries, especially for paving and other bulky goods (typically over 30kg), are kerbside only.

• What this means: The driver will position their vehicle as close as safely possible to your delivery address and unload the goods onto the pavement/kerbside. Drivers are legally and operationally restricted from moving items onto driveways or inside private properties.
• Customer Responsibility: The customer assumes full responsibility for moving the goods from the kerbside into their property. BPM Supplies is not liable for personal injuries incurred during this process or for goods stolen or damaged after a delivery is completed. Couriers do not remove pallets or delivery packaging.

Manual Unloading & Delivery Coordination

Because we use an independent courier, our drivers are unable to assist with unloading your order. Due to the length and weight of these products, items must be unloaded by hand — please ensure you have at least two people available on-site to help receive the delivery. For insurance purposes, delivery is strictly kerbside.

Delivery Coordination: To ensure a smooth process, we will ask the courier to contact you prior to delivery to confirm you are available and have the necessary assistance on-site.

Redelivery Fees

If a delivery attempt fails because no one is present at the address or the contact number provided goes unanswered, a redelivery fee will be charged to schedule a second delivery attempt.

Collection From Our Store

If you choose to collect from our warehouse in Portlaoise, we will notify you as soon as your goods are ready. Orders will be held at our warehouse for a maximum of 10 days. Please wait until you receive our official "Ready for Collection" notification before travelling to the warehouse.

Change of Orders

Any change of order will only be accepted through email. If you would like to change your order please email your order number and the details to be changed to sales@bpmsupplies.ie.

Returns

Consumers have a statutory right to cancel and return an online order within 14 days of delivery or collection. Trade and business account purchases must be returned within 14 days of delivery or collection notice. See our Refund Policy for full details on eligibility, condition requirements, and restocking fees.

Contact Us

PH: (057) 865 7411 Email: sales@bpmsupplies.ie

DUBLIN Unit 2 Crag Avenue, Clondalkin, D22 WP60 TUE-FRI 9.00-5.00, CLOSED LUNCH 1-2, SAT 9.00-2.00

PORTLAOISE Lismard Business Park, Portlaoise, Laois, R32 A379 MON-FRI 9.00-5.00, CLOSED LUNCH 1-2, SAT 9.00-2.00