Terms of service

General Notice: Reporting Issues

If you discover any issues (damaged, lost, or missing items) after delivery, please notify us as soon as possible by emailing us at sales@bpmsupplies.ie. To help us process transit insurance claims with our couriers, we request that you notify us and include images of the damages within 48 hours of delivery. This request does not affect your statutory consumer rights regarding faulty or defective goods.

1. Returns & Refunds Policy

1.1 Return Window

  • Consumers (B2C): In accordance with EU Consumer Rights regulations, online retail consumers have a statutory right to cancel and return an order within 14 days from the date they (or a designated third party) take physical possession of the goods. As a goodwill gesture, BPM Supplies extends this return window to 21 days from the date of physical delivery or collection.

  • Trade & Business Customers (B2B): All business-to-business or trade account purchases must be returned within 14 days of delivery or collection notice. After this period, returns or exchanges cannot be accepted.

1.2 Condition for Returns

To be eligible for a return, your item must meet the following criteria:

  • It must be unused, unassembled, and in the same condition that you received it.

  • Consumers (B2C): You have the right to open packaging to inspect the goods as you would in a physical retail shop. However, if goods are returned with damaged original packaging or show signs of handling beyond what is necessary to establish their nature and characteristics, we reserve the right to deduct a fee for the diminished value of the item from your final refund.

  • Trade & Business Customers (B2B): Items must be completely unopened, in their original intact packaging, and suitable for immediate resale.

1.3 How to Process a Return

Please contact us at sales@bpmsupplies.ie to receive return authorisation before sending any items back.

  • Items can be returned directly to our warehouse in Portlaoise.

  • Alternatively, you may ship the items back to us via a courier of your choice. The customer must bear the direct cost of returning the goods. Please note that return shipping costs for bulky or heavy freight items (such as paving or doors) can be high, and it is the customer's responsibility to arrange safe transport.

1.4 Restocking Fee

  • Consumers (B2C): No restocking fee will apply to consumers exercising their standard statutory right of withdrawal within the cooling-off window.

  • Trade & Business Customers (B2B): A 30% restocking fee applies to all eligible commercial and trade returns. This covers direct manufacturer administration, processing fees, and internal logistics costs.

Bulk Discounts Note: If items are returned from an order that originally qualified for a bulk discount, your refund will be adjusted to reflect the standard, non-discounted price of the items you choose to keep.

1.5 Non-Returnable Items

Under EU regulations, certain products are exempt from the standard right of return. These include bespoke, custom-made, or altered products made to customer specifications (e.g., doors cut or modified to non-standard dimensions, or custom-mixed finishes).

While standard, off-the-shelf stock items from major brands are eligible for return, any custom-ordered or non-standard configurations from our specialized brands and product categories are strictly non-returnable. This will be clearly highlighted on the product page prior to purchase.

  • Affected Brands/Categories: Whiteriver, Krontext, Robusto, Woodcore, Oake, Suir Composites, Black Doors, Oak Doors, Walnut Doors, Acoustic Panels, Stairs Parts, Nero Steel Doors, Firewave.

1.6 Order Cancellations

  • Consumers (B2C): You may cancel your online order at any time before dispatch, or within the statutory cooling-off window post-delivery, without incurring any restocking fees.

  • Trade & Business Customers (B2B): Cancellations must be submitted via email within 24 hours of placing the order. Cancellations requested after production or dispatch processing has begun will incur the standard 30% restructuring/processing fee.

2. Delivery & Shipping Policy

2.1 Damaged or Missing Goods

It is crucial to inspect your order immediately upon delivery. If visible damage is present at the time of delivery, please refuse the delivery with the courier if possible.

  • Consumers (B2C): Under the Irish Consumer Rights Act, if a product arrives damaged or faulty, you have a short-term right to reject the goods and claim a full refund or replacement within 30 days of delivery. Please email sales@bpmsupplies.ie with photographic evidence of the damage so we can resolve the issue swiftly.

  • Trade & Business Customers (B2B): Any transit damage, missing items, or delivery discrepancies must be reported with photographic evidence within 48 hours of receipt. Claims submitted by commercial accounts after this 48-hour window expires cannot be accepted.

2.2 Delivery Service & Timescales

We offer nationwide delivery across Ireland and Northern Ireland.

  • Dispatch & Timing: Standard orders are dispatched within 24–72 hours. Delivery times after dispatch are dependent on our independent couriers, but shipments usually take 2–5 working days from the date of dispatch. This is a guideline timeline; BPM Supplies is not liable for logistics delays external to our courier network.

  • Delivery Window: Deliveries are carried out between 8:00 am and 6:00 pm.

2.3 Kerbside Delivery

All deliveries, especially for paving and other bulky goods (typically over 30kg), are kerbside only.

  • What this means: The driver will position their vehicle as close as safely possible to your delivery address and unload the goods onto the pavement/kerbside. Drivers are legally and operationally restricted from moving items onto driveways or inside private properties.

  • Customer Responsibility: The customer assumes full responsibility for moving the goods from the kerbside into their property. BPM Supplies is not liable for personal injuries incurred during this process or for goods stolen or damaged after a delivery is completed. Couriers do not remove pallets or delivery packaging.

2.4 Redelivery Fees

If a delivery attempt fails because no one is present at the address or the contact number provided goes unanswered, a redelivery fee will be charged to schedule a second delivery attempt.

3. Important Pre-Installation Notice

Do not schedule tradespeople or begin any installation work until you have physically received your complete order and thoroughly inspected it for damage, defects, or missing components. BPM Supplies is not liable for secondary installation costs, delayed labor fees, or replacement delivery expenses resulting from a failure to inspect goods prior to scheduling installation.

3.1 Special Conditions for Doors

  • All doors must be carefully cross-checked for correct sizing, glass specifications, and surface finish before any installation, trimming, or modification work begins.

  • Any structural alteration, painting, or modification to a door immediately renders it ineligible for a "change of mind" return or withdrawal.

  • Faulty Goods: For underlying manufacturing defects that could not be discovered via visual inspection prior to installation, consumer statutory rights remain fully protected under the Consumer Rights Act.

4. Order Management

4.1 Changing Your Order

To request a change to an unfulfilled order, please email your order number and requested changes to sales@bpmsupplies.ie. Changes can only be accepted and confirmed via email correspondence.

4.2 Collection From Our Store

If you choose to collect from our warehouse in Portlaoise, we will notify you as soon as your goods are ready. Orders will be held at our warehouse for a maximum of 10 days. Please wait until you receive our official "Ready for Collection" notification before travelling to the warehouse.

This website is operated by BPM Supplies. Throughout the site, the terms “we”, “us” and “our” refer to BPM Supplies. By visiting our site and/or purchasing products from us, you engage in our “Service” and agree to be bound by the following terms, conditions, and policies.

Please read these Terms carefully before accessing or using our website or placing an order. By placing an order, you agree to be bound by these Terms.

General Notice: Reporting Issues

If you discover any issues (damaged, lost, or missing items) after delivery, please notify us as soon as possible by emailing us at sales@bpmsupplies.ie. To help us process transit insurance claims with our couriers, we request that you notify us and include images of the damages within 48 hours of delivery. This request does not affect your statutory consumer rights regarding faulty or defective goods.

1. Basis of Sale and Order Acceptance

1.1 Contract Formation

Your order constitutes an offer to us to buy a product. All orders placed by you are subject to acceptance by us. We reserve the right to refuse or cancel any order for any reason at any time prior to dispatch. A legally binding contract is only formed when we dispatch your goods or when you physically collect them from our warehouse, and not when initial payment is processed.

1.2 Pricing Errors ("Errors & Omissions Excepted")

While we make every effort to ensure prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered (e.g., an incorrect discount or a typographical error), we will inform you as soon as possible. We are under no obligation to provide the product to you at the incorrect (lower) price, even if an automated order confirmation has been sent. We reserve the right to cancel the order and issue a full refund.

2. Product Characteristics and Natural Variations

2.1 Product Imagery and Descriptions

All images, descriptions, and specifications on our website are for the sole purpose of giving an approximate idea of the goods. Minor variations in color, shade, texture, and measurement can occur.

2.2 Natural and Composite Materials Disclaimer

  • Timber and Doors: Wood is a natural product subject to grain variations, knots, and color changes. These natural characteristics are not considered defects.

  • Paving and Stone: Natural stone and concrete paving items are subject to variations in tonal shade, weathering, and natural veining.

  • Suir Composites: Batch variations can occur in composite products. We highly recommend ordering your total required quantity in one single batch to ensure color consistency. BPM Supplies is not liable for batch-to-batch color differences on separate orders.

3. Returns & Refunds Policy

3.1 Return Window

  • Consumers (B2C): In accordance with EU Consumer Rights regulations, online retail consumers have a statutory right to cancel and return an order within 14 days from the date they (or a designated third party) take physical possession of the goods. As a goodwill gesture, BPM Supplies extends this return window to 21 days from the date of physical delivery or collection.

  • Trade & Business Customers (B2B): All business-to-business or trade account purchases must be returned within 14 days of delivery or collection notice. After this period, returns or exchanges cannot be accepted.

3.2 Condition for Returns

To be eligible for a return, your item must meet the following criteria:

  • It must be unused, unassembled, and in the same condition that you received it.

  • Consumers (B2C): You have the right to open packaging to inspect the goods as you would in a physical retail shop. However, if goods are returned with damaged original packaging or show signs of handling beyond what is necessary to establish their nature and characteristics, we reserve the right to deduct a fee for the diminished value of the item from your final refund.

  • Trade & Business Customers (B2B): Items must be completely unopened, in their original intact packaging, and suitable for immediate resale.

3.3 How to Process a Return

Please contact us at sales@bpmsupplies.ie to receive return authorisation before sending any items back.

  • Items can be returned directly to our warehouse in Portlaoise.

  • Alternatively, you may ship the items back to us via a courier of your choice. The customer must bear the direct cost of returning the goods. Please note that return shipping costs for bulky or heavy freight items (such as paving or doors) can be high, and it is the customer's responsibility to arrange safe transport.

3.4 Restocking Fee

  • Consumers (B2C): No restocking fee will apply to consumers exercising their standard statutory right of withdrawal within the cooling-off window.

  • Trade & Business Customers (B2B): A 30% restocking fee applies to all eligible commercial and trade returns. This covers direct manufacturer administration, processing fees, and internal logistics costs.

Bulk Discounts Note: If items are returned from an order that originally qualified for a bulk discount, your refund will be adjusted to reflect the standard, non-discounted price of the items you choose to keep.

3.5 Non-Returnable Items

Under EU regulations, certain products are exempt from the standard right of return. These include bespoke, custom-made, or altered products made to customer specifications (e.g., doors cut or modified to non-standard dimensions, or custom-mixed finishes).

While standard, off-the-shelf stock items from major brands are eligible for return, any custom-ordered or non-standard configurations from our specialized brands and product categories are strictly non-returnable. This will be clearly highlighted on the product page prior to purchase.

  • Affected Brands/Categories: Whiteriver, Krontext, Robusto, Woodcore, Oake, Suir Composites, Black Doors, Oak Doors, Walnut Doors, Acoustic Panels, Stairs Parts, Nero Steel Doors, Firewave.

3.6 Order Cancellations

  • Consumers (B2C): You may cancel your online order at any time before dispatch, or within the statutory cooling-off window post-delivery, without incurring any restocking fees.

  • Trade & Business Customers (B2B): Cancellations must be submitted via email within 24 hours of placing the order. Cancellations requested after production or dispatch processing has begun will incur the standard 30% restructuring/processing fee.

4. Delivery & Shipping Policy

4.1 Damaged or Missing Goods

It is crucial to inspect your order immediately upon delivery. If visible damage is present at the time of delivery, please refuse the delivery with the courier if possible.

  • Consumers (B2C): Under the Irish Consumer Rights Act, if a product arrives damaged or faulty, you have a short-term right to reject the goods and claim a full refund or replacement within 30 days of delivery. Please email sales@bpmsupplies.ie with photographic evidence of the damage so we can resolve the issue swiftly.

  • Trade & Business Customers (B2B): Any transit damage, missing items, or delivery discrepancies must be reported with photographic evidence within 48 hours of receipt. Claims submitted by commercial accounts after this 48-hour window expires cannot be accepted.

4.2 Delivery Service & Timescales

We offer nationwide delivery across Ireland and Northern Ireland.

  • Dispatch & Timing: Standard orders are dispatched within 24–72 hours. Delivery times after dispatch are dependent on our independent couriers, but shipments usually take 2–5 working days from the date of dispatch. This is a guideline timeline; BPM Supplies is not liable for logistics delays external to our courier network.

  • Delivery Window: Deliveries are carried out between 8:00 am and 6:00 pm.

4.3 Kerbside Delivery

All deliveries, especially for paving and other bulky goods (typically over 30kg), are kerbside only.

  • What this means: The driver will position their vehicle as close as safely possible to your delivery address and unload the goods onto the pavement/kerbside. Drivers are legally and operationally restricted from moving items onto driveways or inside private properties.

  • Customer Responsibility: The customer assumes full responsibility for moving the goods from the kerbside into their property. BPM Supplies is not liable for personal injuries incurred during this process or for goods stolen or damaged after a delivery is completed. Couriers do not remove pallets or delivery packaging.

4.4 Redelivery Fees

If a delivery attempt fails because no one is present at the address or the contact number provided goes unanswered, a redelivery fee will be charged to schedule a second delivery attempt.

5. Important Pre-Installation Notice

Do not schedule tradespeople or begin any installation work until you have physically received your complete order and thoroughly inspected it for damage, defects, or missing components. BPM Supplies is not liable for secondary installation costs, delayed labor fees, or replacement delivery expenses resulting from a failure to inspect goods prior to scheduling installation.

5.1 Special Conditions for Doors

  • All doors must be carefully cross-checked for correct sizing, glass specifications, and surface finish before any installation, trimming, or modification work begins.

  • Any structural alteration, painting, or modification to a door immediately renders it ineligible for a "change of mind" return or withdrawal.

  • Faulty Goods: For underlying manufacturing defects that could not be discovered via visual inspection prior to installation, consumer statutory rights remain fully protected under the Consumer Rights Act.

6. Order Management

6.1 Changing Your Order

To request a change to an unfulfilled order, please email your order number and requested changes to sales@bpmsupplies.ie. Changes can only be accepted and confirmed via email correspondence.

6.2 Collection From Our Store

If you choose to collect from our warehouse in Portlaoise, we will notify you as soon as your goods are ready. Orders will be held at our warehouse for a maximum of 10 days. Please wait until you receive our official "Ready for Collection" notification before travelling to the warehouse.

7. Limitation of Liability

To the maximum extent permitted by Irish and EU law, BPM Supplies, our directors, employees, or suppliers shall not be liable for any indirect, incidental, punitive, special, or consequential damages of any kind. This includes, without limitation: lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the services or any products procured using the service.

7.1 Third-Party Labor & Contractors

BPM Supplies is strictly not liable for any standby fees, wasted labor costs, or project delay penalties imposed on you by third-party contractors or tradespeople due to delayed deliveries, missing parts, or defective items.

7.2 Maximum Liability Cap

In the event that BPM Supplies is found liable for any breach, our total liability to you shall under no circumstances exceed the total price paid by you to us for the specific goods giving rise to the claim.

8. Business-to-Business (B2B) Transactions

If you are purchasing as a business, commercial entity, or under a Trade Account:

  • The implied terms regarding fitness for purpose under the Sale of Goods and Supply of Services Act, 1980 are excluded to the fullest extent permitted by law.

  • The statutory 14-day consumer cooling-off period under the EU Consumer Rights Directive does not apply to B2B transactions. All commercial transactions are bound tightly by the restricted windows and restocking fees outlined within these terms.

9. Governing Law and Jurisdiction

These Terms of Service, store policies, and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Ireland. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the Courts of Ireland.

10. Contact Information

Questions about the Terms of Service should be sent to us at sales@bpmsupplies.ie.